Home/WordPress Help
Emergency repairSite down? Start here.
White screen, database error, locked out of wp-admin, or a browser warning telling your customers the site isn’t safe. We find the cause before touching anything — because guessing is how a bad day becomes a bad week.
What happens when you call
First, we stop the bleeding. If the site is down or serving malware, the priority is getting a clean version back in front of your customers — even a temporary one — before anyone starts a proper repair.
Then we find the actual cause. Error logs, recent changes, file integrity, database state. A white screen has maybe eight likely causes and they need different fixes. Restoring a backup without knowing which one you hit just means it breaks again next week.
Then we fix it on a copy. Repairs happen on a staging clone. Your live site stays exactly as it is until the fix is verified, so a repair attempt can never make things worse.
Then we tell you why it happened. Most emergencies trace back to something dull and preventable: an abandoned plugin, a core version two years behind, or backups that were never actually running.
If you’ve been hacked
Malware cleanup is its own job and worth doing properly. We remove the injected code, find and close the entry point, check for backdoors left behind for re-entry, reset the credentials that were exposed, and then request a review from Google so the warning comes off your search listing.
Cleanup without finding the entry point is why hacked sites get re-infected within days. If someone has already “cleaned” it once and it came back, that’s what was skipped.
Emergency repair
- Site down / white screen
- Database connection errors
- Malware removal & blacklist recovery
- Locked out of your own admin
- Failed update rollback
- Recovery from a bad or missing backup
Ongoing care
- Core, theme & plugin updates staged and tested first
- Off-server backups that are restore-tested, not just scheduled
- Uptime & malware monitoring
- Security hardening and login protection
- Monthly report of what changed
Month to month. Cancel any time.
Why WordPress sites break.
Almost every emergency we get called to traces back to one of these four.
Nobody updated it. Core and plugins drift years behind, then one forced update breaks everything at once.
Abandoned plugins. A plugin the developer stopped maintaining becomes a published, well-documented way in.
Backups that don’t restore. Running nightly for two years, and nobody ever tried restoring one until the day it mattered.
Shared logins. One admin account, one password, shared with every contractor who ever touched the site.
Asked and answered.
How fast can you get my site back up?
It depends entirely on what’s wrong. A plugin conflict or a permalink problem is often resolved the same day. A full malware cleanup with blacklist removal takes longer, because Google’s review sits on their timetable, not ours. We’ll give you a realistic estimate once we’ve seen the actual failure — not before.
I don’t have a backup. Is it gone?
Usually not. Your host may hold server-level backups you don’t know about, and the database often survives even when the files are wrecked. Call before you try anything drastic — the most damage we see comes from well-meant recovery attempts made after the fact.
Do you need my hosting login?
Yes, for most repairs we need access to hosting and to WordPress. We’ll ask you to create credentials for us rather than share yours, and you can revoke them the moment the work is finished.
My site was built by someone I can’t reach any more.
Common, and not a problem — as long as you control the domain and hosting accounts. If you don’t, that’s the first thing to sort out, and we’ll walk you through recovering ownership. It’s worth doing even if you never call us again.
Will fixing it break my Google rankings?
A repair done properly shouldn’t. Rankings get damaged by prolonged downtime, malware warnings, and URL structures changing without redirects — so those are precisely the things we watch during a repair. If your site has been down or flagged for a while, expect some recovery time after the fix.
Should I just rebuild instead of repairing?
Sometimes that genuinely is cheaper, and we’ll say so when it is. If the site is on an abandoned commercial theme, three major versions behind, and stuffed with plugins doing overlapping jobs, repair is money spent propping something up. The diagnosis tells us which situation you’re in.
Tell us what it’s doing.
The faster we see the actual error, the cheaper the fix usually is. Call, or send the URL and a description of what you’re seeing.